General

My Order

• How will I know that my order is being processed?
• Can I make amendments to my order?
• Can I cancel my order?
• My order hasn't arrived!
• My order arrived not to my expectations, what do I do?
• My order has arrived damaged

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Chocolate Gifts

• Discounts and Promotions
• What if the item I want is out of stock?
• Seasonal Products Availability
• Post Bar Subscription Service
• Product Pricing compared to Supermarkets

Personalised Choc

• How do I personalise my chocolate?
• How long will my personalised order take?
• How do I order more than one item of the same product?
• Can I repeat a previous personalised order?
• What is the size of the image you can upload onto a personalised item?
• Why is there a grey line around my image?

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Cadbury Queries

• How do I find Allergy/Nutritional information on the product?
• How do I find Allergy/Nutritional information on each product online?
• Cadbury product purchased from a Shop/Supermarket
• Why can’t I find a Cadbury I have seen in a shop on your website?
• Discontinued products
• Products from Cadbury World

My Account

• How do I create an account?
• What are Chocolate chunk rewards?
• How do I reset my password?
• Can I change the email or address details on my account?
• Will my account get deactivated if not used?
• How do I delete my account?

General Enquiries

• Discounts and Promotions
• Charity/Donation Requests
• What is your Privacy Policy
• What is your returns policy?
• Pay with Amazon help!

Help placing an order

• How can I pay for my order?
• What comes with my order?
• Can I add a gift message to my order?
• Do you have any discount codes?
• Can I use an international billing address but for delivery to UK?
• Does my order come with an invoice?

Delivery

• What are your Delivery Methods?
• How can I track the delivery of my order?
• Can I choose a date for delivery?
• Can I send chocolate Internationally?
• Do you ship to BFPO Addresses?

Corporate Enquiries

• Can I order in bulk or make a large order?
• Are there any quantity limits for purchasing a product?
• Can I send items to multiple delivery addresses?