Once you have placed your order, you will receive a confirmation email. Don't forget to check your Junk/Spam folder if you cannot find the confirmation email in your Inbox!
This email will contain your order summary and your order number.
Orders are still subject to acceptance. We reserve the right to decline any order without providing an explanation. We will refund your order in this scenario and send an email.
Please note the funds may take up to four days depending on your bank provider.
If you do not receive your order confirmation by email, please contact us with your order number you have been given at the end of the online checkout. If you don’t have an order number, it is likely your order was not received or processed.
The quickest way is to message on the site on the Live Chat button on the bottom right-hand side of this page! (Monday–Friday 9am–5pm and Saturday 9am - 12:30pm).
It will take longer to respond, especially in a gifting season, but you can send us an email to: info@cadburygiftsdirect.co.uk. Alternatively, you can call us on 03716642373 (Monday-Friday 9am-5pm and Saturday 9am-12:30pm)
We are always happy to look into your order, but we do need the order number you were given at the checkout!