Don't panic!
Double-check your dispatch email, which will contain the tracking reference number. If you need help tracking your order, please click here.
If the order says it’s been delivered but you or your recipient haven't received it, please contact the Customer Solutions Team.
The quickest way is to message on the site on the Live Chat button on the bottom right-hand side of this page! (Monday-Friday 9am-5pm and Saturday 9am-12:30pm).