While we do our very best to deliver your order, very occasionally there can be packing errors. We're really sorry when this happens, and we'll try our very best to rectify the situation for you.
Please contact us with your order number and missing item. We will then check the weight of your parcel. On some occasions, a similar product of the same value may have been substituted.
The quickest way is to message on the site on the Live Chat button on the bottom right-hand side of this page! (Monday-Friday 9am-5pm and Saturday 9am-12:30pm)
The team will then be able to assist you from there!