We hope that you will be pleased with your order. In the event that there is a problem with your order, including shortages, damages or your order being incorrect, please contact us as soon as possible and we will do our best to put things right. Replacements can only be made within 7 days of receipt of goods. In the event a replacement cannot be fulfilled, or at your option, it may be necessary for us to issue a refund. Where a refund is necessary, it will only be issued to the original purchaser's card used to place the order. The refund will be made once the goods are returned.
Under the Consumer Protection Regulation you also have the right to cancel your contract and obtain a refund within 7 working days, beginning the day the goods are delivered to you. If you have paid delivery charges, these will also be refunded to you but if you only wish to return part of the order, then we are not obliged to reimburse delivery charges. You must take reasonable care of the goods whilst in your possession. In the event that the goods are not returned to us in fully re-saleable condition, we reserve the right to refuse all or part of your refund on the order. You must inform us of cancellation of contract as soon as possible within the 7 working day period allowed.
Please contact our Customer Care Team on 0371 664 2373 or email info@cadburygiftsdirect.co.uk if you need any further information or assistance.
Please note that Personalised Sleeves cannot be changed, modified or cancelled once the order is placed. In the event that you would like to cancel and return your personalised order, we will only be able to refund the sale value of the chocolate, provided that we are notified of your wish to cancel within 7 working days. This does not affect your statutory rights.
RETURNS PROCESS
Your gift should reach the recipient address in good condition but in the event of damage or breakage it may be necessary to arrange a replacement or a refund. In the event of a problem with your order please contact our Customer Care Team on 0371 664 2373 or email info@cadburygiftsdirect.co.uk. If you would like a replacement gift to be delivered or if you prefer a full refund please return the damaged item to Cadbury Gifts Direct, Unit 2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, North Yorkshire, HG4 5NB including the following details:
- Your order number or billing address (including postcode)
- The damaged items
- Action you would like us to take, refund/replacement
- Main reason for returning the item/items
Replacements can only be made within 7 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned.